All removals are completed in a legitimate manner. When content is removed, it is done by the online platform willingly or by the host of the website.  There is no hacking, bribery and the individual who wrote the review is not contacted. Typically, the process includes our team of experts putting a case together and managing detailed follow up requests from the publishing platform.  Removals regularly require multiple submissions and ongoing correspondence with the online platform.

We permanently remove the unwanted online content from the platform’s website. If our team of experts are not able to remove the negative content, you will not be charged a removal fee. 

We typically recommend against trying to remove the content yourself as this will make our jobs much more difficult with certain online platforms, as they sometimes will ignore all future attempts if the first one was unsuccessful. However, we can still get negative content removed if you attempted and were unsuccessful. As we only charge when content is successfully removed, it means that it still is a risk-free approach to let us attempt another shot at removing the negative and harassing content.  

We’ve found that although almost every major platform will recommend this, it is not a good idea. This adds more legitimacy to the review and thus makes it more difficult to get the publishing platform to remove it. These platforms do not have your best interest in mind and instead are just trying to get rid of legitimate criticisms to their platforms. If our attempts are unsuccessful, we may recommend adding in a comment to let any prospect researching your business know the real story behind the negative and harassing review.